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Frequently Asked Questions

Find answers about shipping, tracking, deliveries, and more

Shipping & Tracking

How can I track my shipment?
Real-time transparency is our priority. Once your shipment is processed, you will receive a Tracking Number/Waybill. Simply enter it into the "Track My Shipment" portal on our homepage.
What is the estimated delivery time?
Delivery times depend on the mode of transportation:

  • Bicycles – for short deliveries (usually less than 5 km)
  • Moto-bikes – for medium and long-range haul
  • Vans – for heavy-duty hauling
Do you offer door-to-door delivery?
Yes! We handle the entire journey from picking up the goods at your supplier's warehouse to delivering them directly to your specified doorstep.

Delivery Issues

My package says "Delivered" but I can't find it. What do I do?
Our system is designed to confirm delivery at the end of the process. When you order your delivery, the system will generate a delivery code for you. At the point of delivery, provide this code to the rider, who will input it into his App, confirming the end of the delivery process. The acceptance of this code is the confirmation of your delivery.
My package is past the delivery date. What should I do?
Your package should be delivered within a few hours of pickup. If you don't receive your package within the estimated time, please contact customer support at support@daaggloballogistics.com.
What if my package is delivered to the wrong address?
The chances of your package being delivered to the wrong address are very slim because the package cannot be delivered without a delivery code. For you to receive the package, you MUST provide the delivery code to the rider.

Damaged Goods

My item arrived broken. What's the process?
If your item was damaged during the delivery process, notify our office immediately. Take a picture of the damaged item and send it to us at support@daaggloballogistics.com. We will assess the circumstances and reach a resolution on compensation with you.
Do I need to return damaged items?
If you think your item was damaged during the delivery process, please send an email to support@daaggloballogistics.com to report it.

Payments & Quotes

How do I get a shipping quote?
You can request a personalized quote by clicking the "Request a Quote" button on our website. Please have the dimensions, weight, origin, and destination of your cargo ready for the most accurate pricing.
Are there any hidden fees?
No "surprises" here. Our quotes typically include freight and handling charges.
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, Amex), bank transfers, and wire transfers. Corporate accounts can set up net-30 payment terms.

General Information

What services does DA-AG Global Logistics provide?
Our service at the moment is limited to deliveries within Lagos and its environs – that is Lagos Island and mainland. We engage in short and long-haul deliveries. We service:

  • Restaurants (food delivery)
  • Medical and Pharmaceuticals
  • Gadgets and accessories
  • Electronics
  • Documents and credentials
  • Packages and parcels
Where is DA-AG Global Logistics located?
We are currently located on the Lagos Epe Expressway, close to Abraham Adesanya, a few miles from Jubilee Bridge.
How do I contact customer support?
You can reach us 24/7 via phone at +234 708 464 4882, email at support@daaggloballogistics.com, or WhatsApp chat available on our Help Center page.
How often do you update the FAQ?
We update our FAQ regularly. If we find customers asking a new question more than three times a week, we add it to the list! Your feedback helps us improve.